Privacy Policy

1. Introduction

Kairos Global Nexus respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, create an account, request a quotation, or book travel services through our website, WhatsApp, telephone, email or office.

By using our website or providing information to us, you acknowledge that you have read this Policy. Where consent is legally required, we will request it separately.

2. Personal Information We Collect

Depending on the services you request, we may collect identity and contact details; date of birth and traveller or emergency-contact details; passport, visa and application information; nationality, travel dates and destination; booking enquiries, itineraries, booking references and preferences; payment confirmations, invoices and refund records; technical information such as IP address, browser and device information, cookies and analytics data where enabled; and communications, feedback or complaints.

We do not intend to collect or store full card numbers, card security codes, UPI PINs or banking passwords. Payments should be made through authorised payment channels. Please provide accurate information and avoid sending unnecessary sensitive documents.

3. How We Use Your Information

We use information to respond to enquiries and prepare quotations; create and manage tour, flight, hotel, sightseeing, transport and visa-assistance bookings; verify traveller information; process payments, cancellations, refunds and invoices; send booking confirmations and service updates; provide support and handle complaints; prevent fraud and protect our systems; meet legal, regulatory, accounting and tax obligations; improve our website and services; and send promotional messages where permitted and, where required, with your consent.

You may opt out of promotional communications at any time. Necessary service-related messages about an existing booking may still be sent.

4. Legal Basis and Consent

We process personal information to provide requested services, complete bookings, comply with legal obligations, protect legitimate interests where permitted by law and fulfil other lawful purposes. Where applicable law requires consent, we will seek valid consent and explain the purpose. You may withdraw consent where processing relies on consent; withdrawal may affect services that require the information.

5. Sharing and International Transfers

We may share relevant information as reasonably necessary with airlines, hotels, resorts, visa-processing partners, destination-management companies, tour operators, transport and activity providers, payment gateways, banks, hosting and communication providers, customer-support services, professional advisers, auditors, insurers and government authorities where legally required.

We do not sell customers’ personal information as a business practice. For international trips, information may be transferred to providers or authorities in other countries where needed to arrange requested services or comply with law. Applicable safeguards and legal requirements will be considered.

6. Passport and Visa Information

Passport and visa documents are used for relevant travel arrangements, identity verification, visa assistance and other disclosed lawful purposes. Visa assistance does not guarantee approval. Decisions are made by embassies, consulates and immigration authorities. Send documents only through designated contact channels and never share passwords, banking credentials or unrelated personal documents.

7. Cookies and Analytics

Our website may use cookies and similar technologies for essential functions, preferences, performance measurement and visitor analytics. Where required, we will seek consent before using non-essential cookies. You may manage cookies through browser settings; disabling some cookies may affect functionality. If analytics, advertising or third-party tracking tools are enabled, their use and relevant choices will be disclosed through appropriate notices or settings.

8. Data Security

We use reasonable technical, organisational and administrative safeguards intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. No internet transmission or electronic storage method can be guaranteed completely secure. If a personal data breach occurs, we will take appropriate action and provide notifications where required by applicable law.

9. Data Retention

We retain personal information only as long as reasonably necessary to complete bookings, handle disputes, meet legal and tax obligations, maintain business records and enforce agreements. Periods vary by information type and legal requirements. When information is no longer required, we will take appropriate steps to delete or anonymise it, subject to legal retention obligations.

10. Your Rights and Choices

Subject to applicable law, you may request access to information about your personal data, correction or updating of inaccurate information, deletion where legally permitted, withdrawal of consent where applicable, or assistance with a privacy grievance. Email official@kairosglobalnexus.com with the subject “Privacy Request”. We may verify your identity before acting. Some information cannot be deleted while legally required to be retained or needed to resolve a booking, claim or dispute.

11. Children’s Information

Our website and booking services are not intended to allow children to independently submit personal information without appropriate adult involvement. Where a booking includes a minor, a parent or lawful guardian should provide required information and authorisations. We handle children’s information in accordance with applicable legal requirements.

12. Third-Party Websites and Services

Our website may link to third-party websites, payment gateways, airline websites, hotel platforms or other providers. Their privacy practices are governed by their own policies. Please review those policies before submitting information directly to them.

13. Changes to This Policy

We may update this Policy to reflect changes in our services, technology or applicable law. The revised version will be published on our website with an updated date. Material changes will be communicated where required by law.

14. Privacy Questions and Grievances

Contact Kairos Global Nexus at official@kairosglobalnexus.com or +91 8692929111. Our office address is 808, Lotus Trade Center, Beside Audi Showroom, Near DN Nagar Metro Station, Andheri West, Mumbai – 400053, Maharashtra, India. Include your name, contact details and a clear description of your request or complaint. We will respond within the time required by applicable law.

Before publication, the business should designate and publish the full name and designation of the person responsible for privacy grievances where required by applicable law.